Get help with the macOS app, iPhone and iPad companion app, BurnBar Cloud, BurnBar Cloud Pro, provider connections, account deletion, or privacy requests.
For app support, billing-flow questions, App Store subscription recovery, or account/data deletion help, email support@openburnbar.app.
Include your device type, app version, and the provider or screen where the issue happens. Do not send API keys, session cookies, or provider secrets.
BurnBar Cloud and BurnBar Cloud Pro are auto-renewable subscriptions. Billing is handled by the purchase platform: Apple App Store, Google Play, or Stripe. Manage, cancel, or request refunds from the platform where you purchased.
Manage Apple subscriptionsCloud Pro includes 500 hosted Agent Control actions and 50 relay-accounting GB each month. Extra hosted actions and relay are prepaid top-ups. If allowance or caps are exhausted, hosted Agent Control and Floo relay pause instead of silently spending more.
In the iOS app, go to You > Settings > Account > Delete account. This deletes OpenBurnBar cloud data for the signed-in account and signs you out. Local macOS data remains on your Mac until you remove the app support folder.
Review the data model, optional sync behavior, subscription terms, and contact information before enabling cloud features.
Ask where the purchase was made, route Apple/Google purchases to store policy, and handle eligible Stripe refunds through support.
Explain that confirmed disputes revoke the matching entitlement and ask for the Stripe payment or store transaction reference.
Send the user to Apple, Google Play, or Stripe billing management; cancellation stops renewal but keeps access until the paid period expires.
Explain that hosted actions and relay are prepaid before use, BYOK actions do not consume hosted action credits, and monthly caps still apply.
Confirm sign-in, app version, entitlement status, and device trust before escalating with UID and timestamp.
Clarify that legacy subscribers keep Group A Cloud features, but the legacy $4.99 plan is not a new purchase path and does not unlock Cloud Pro.
BurnBar Cloud monthly and annual include a 14-day introductory free trial for new subscribers. BurnBar Cloud Pro and top-ups do not include an introductory trial.
