- How am I billed?
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Billing runs through the platform where you buy: Apple App Store, Google Play, or Stripe
Checkout. We never see your card. Manage or cancel from that platform's billing
settings.
- Is there a free trial?
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BurnBar Cloud monthly and annual include a 14-day introductory free trial for new
subscribers. BurnBar Cloud Pro, BurnBar Ultra, and top-ups do not have an introductory
trial.
- What about refunds and chargebacks?
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Apple and Google purchases follow their store refund policies. Stripe purchases can be
handled through support. When a refund or chargeback is confirmed, the matching
entitlement is revoked during reconciliation. Consumed top-ups are non-refundable except
where store policy or law requires it.
- How does The Wand scale across plans?
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Every user can cast The Wand with one local worker. BurnBar Cloud opens 3 agents in
parallel, Cloud Pro opens 8, and Ultra opens 16. The Wand routes workers by live quota
and model fit across the providers you connect; model tokens still come from your own
provider subscriptions or keys.
- How do top-ups work?
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Cloud Pro includes 500 hosted Agent Control actions and
50 relay-accounting GB each month. Extra hosted actions are $4.99 for 100 hosted actions; extra relay is $4.99 for 50 relay-accounting GB.
Monthly caps still apply. BurnBar Ultra carries the same hosted allowance, caps, and
top-up prices as Cloud Pro.
- What does BurnBar Ultra add over Cloud Pro?
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Everything in Cloud Pro, plus 10× private agent memory. Cloud Pro gives your agents 10
knowledge sources, 50,000 memory chunks, and 1 GB. BurnBar Ultra raises that to 100
sources, 500,000 chunks, and 10 GB of repo docs, notes, and chat-derived memories your
agents can recall. The text is sealed on your device; hosted nearest-neighbor recall is
opt-in and runs over cloaked vectors and opaque keyed hashes, which still reveal
structural patterns such as recurrence, counts, and access timing. BurnBar Ultra is
$59.99/month or $599/year.
- Who needs the subscription?
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If you're happy reading your burn on the Mac you sit at every day, you don't. The paid
tiers cover features that have to run on OpenBurnBar's infrastructure. Local-first stays
free.
- What happens to the old $4.99 subscription?
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Existing Hosted Quota Sync subscribers are grandfathered for Group A cloud features. It
is not sold as a new purchase tier, and it does not unlock Cloud Pro features.
- What about teams?
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There is no team plan today. Each developer subscribes individually through their own
App Store account. A team SKU is on the roadmap.
- Sign-in requirement?
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A Firebase account is required so the entitlement document can be bound to your UID.
Store purchases also require the matching Apple ID or Google Play account; Stripe uses
the signed-in OpenBurnBar account.
- What can be cancelled later?
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All of it. Subscription, individual sync toggles, hosted credentials, iCloud mirroring,
phone-to-Mac capabilities, hosted Agent Control allowance, and diagnostics — each one
has a cancellation or disable path.